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Shipping & Return Policy

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Last updated: July 10, 2026

Thank you for shopping with JR3AM Studios. Many of our products are custom printed, personalized, or made to order. Please review this policy before placing your order.

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Order Processing

Most standard apparel orders are processed within 3–7 business days.

Custom, personalized, bulk, or design-service orders may require 7–14 business days, depending on:

  • Order quantity

  • Garment availability

  • Artwork quality

  • Design revisions

  • Print method

  • Current production volume

Business days do not include weekends or holidays.

Processing time begins after:

  • Payment has been completed

  • All personalization details have been received

  • Print-ready artwork has been submitted

  • Any required digital proof has been approved

Shipping time is separate from processing time.

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Custom Order Deadlines

Customers ordering for a birthday, school event, vacation, memorial, business event, holiday, or other deadline should place their order as early as possible.

Providing an event date does not guarantee delivery by that date unless JR3AM Studios has confirmed the deadline in writing.

Rush production may be available for an additional fee. Rush service does not guarantee that a shipping carrier will deliver without delay.

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Shipping Rates

Shipping costs are calculated during checkout based on:

  • Delivery address

  • Package weight

  • Product type

  • Shipping method

  • Number of items

Any available shipping options and estimated delivery times will be displayed at checkout.

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Estimated Delivery Time

After production is completed, standard domestic shipping generally takes approximately 3–8 business days.

Delivery estimates are not guarantees. Carrier delays may occur because of:

  • Weather

  • Holidays

  • High shipping volume

  • Incorrect addresses

  • Transportation delays

  • Natural disasters

  • Other circumstances outside our control

JR3AM Studios is not responsible for shipping-carrier delays after a package has been accepted by the carrier.

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Tracking Information

When tracking is available, a shipping confirmation email will be sent to the email address used during checkout.

Tracking information may take 24–48 hours to update after the shipping label is created.

The creation of a shipping label does not always mean the carrier has physically received the package.

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Separate Shipments

Some products may be printed or fulfilled at different facilities.

Items from the same order may:

  • Ship separately

  • Arrive on different dates

  • Have different tracking numbers

You will not be charged additional shipping solely because an order is divided into multiple packages.

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Shipping Address Accuracy

Customers are responsible for entering a complete and accurate shipping address during checkout.

Please verify:

  • Street address

  • Apartment or unit number

  • City

  • State

  • ZIP code

  • Recipient name

Contact us immediately if you notice an address error.

Address changes are not guaranteed after production begins or a shipping label is created.

JR3AM Studios is not responsible for packages delayed, returned, lost, or delivered incorrectly because the customer submitted an incomplete or incorrect address.

Additional shipping charges may apply if an order must be reshipped.

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Returned-to-Sender Packages

Packages may be returned to us because of:

  • An incorrect address

  • An incomplete address

  • An unclaimed package

  • A refused delivery

  • Multiple unsuccessful delivery attempts

If a package is returned to sender, the customer may be required to pay a new shipping fee before the order is shipped again.

Original shipping charges are nonrefundable.

Personalized or made-to-order products returned to sender are not automatically eligible for a product refund.

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Packages Marked Delivered

JR3AM Studios is not responsible for packages that a shipping carrier has confirmed as delivered.

If tracking shows that your package was delivered but you cannot find it:

  1. Confirm the shipping address on your order.

  2. Check your mailbox, porch, side door, garage, reception area, and other delivery locations.

  3. Ask household members, neighbors, property managers, or front-desk staff.

  4. Allow one additional business day because carriers may scan packages before final delivery.

  5. Contact the shipping carrier using your tracking number.

Contact JR3AM Studios after completing these steps if you need additional order documentation.

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Lost Packages

A package is not considered lost while it is still moving through the carrier’s network or experiencing a documented delay.

If tracking has not updated for an extended period, contact us at admin@jr3amstudios.com.

We may assist with a carrier inquiry or claim when applicable. Carrier investigations can take additional time.

A replacement or refund is not guaranteed until the carrier investigation is completed.

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Damaged Packages

If your order arrives damaged, contact us within 7 calendar days of delivery.

Include:

  • Your order number

  • A description of the damage

  • A clear photo of the entire product

  • Close-up photos of the damaged area

  • Photos of the shipping package

  • A photo of the shipping label

Keep the product and packaging until the claim has been resolved.

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International Shipping

International shipping may be available for selected products and destinations.

International customers are responsible for any:

  • Customs duties

  • Import taxes

  • Brokerage fees

  • Handling fees

  • Local government charges

These charges are not included in the product or shipping price unless specifically stated during checkout.

International delivery times vary and may be affected by customs inspections.

JR3AM Studios is not responsible for customs delays or fees charged by the destination country.

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Return and Exchange Policy

Made-to-Order and Personalized Products

Most JR3AM Studios products are printed, personalized, or produced specifically for each customer.

Because of this, we generally do not accept returns, exchanges, or cancellations for:

  • Incorrect sizes selected by the customer

  • Incorrect colors selected by the customer

  • Misspelled names or wording submitted by the customer

  • Incorrect dates or numbers submitted by the customer

  • Customer-approved artwork

  • Customer-approved digital proofs

  • Change-of-mind purchases

  • Unwanted gifts

  • Event cancellations

  • Delayed packages caused by the carrier

  • Normal differences between screen colors and printed colors

Please review all order details carefully before completing your purchase.

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Sizing Issues

Customers are responsible for reviewing the product size chart before ordering.

Garment sizing may vary by:

  • Brand

  • Style

  • Fabric

  • Cut

  • Manufacturer

We recommend measuring a garment you already own and comparing those measurements with the size chart on the product page.

Personalized and made-to-order products cannot generally be exchanged because the customer selected the wrong size.

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Cancellations

Contact us immediately if you need to cancel an order.

An order may only be canceled before:

  • Artwork preparation begins

  • Design work begins

  • A garment is ordered

  • Production begins

  • Printing begins

  • A shipping label is created

Once work or production has started, the order may no longer qualify for cancellation or a full refund.

Design fees and completed artwork services are nonrefundable.

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Order Changes

Requests to change a size, color, address, design, wording, or quantity must be submitted as soon as possible.

Changes are not guaranteed after production begins.

Additional charges may apply if:

  • New artwork is required

  • A new garment must be ordered

  • The approved design must be changed

  • Production must be restarted

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Defective or Incorrect Items

Contact us within 7 calendar days of delivery if you receive:

  • The wrong product

  • The wrong size compared with your order confirmation

  • The wrong design

  • A verified printing defect

  • A damaged item

  • A missing item

Send your claim to admin@jr3amstudios.com and include:

  • Your full name

  • Order number

  • Description of the issue

  • Clear photos of the entire item

  • Close-up photos showing the problem

  • Photos of the packaging when applicable

Claims submitted without sufficient photos or order information may take longer to review.

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Approved Resolutions

After reviewing the issue, JR3AM Studios may offer one of the following:

  • Replacement

  • Reprint

  • Repair or correction

  • Store credit

  • Partial refund

  • Full refund

The appropriate resolution will depend on the circumstances.

A refund is not automatically provided when a replacement or correction can reasonably resolve the issue.

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What Is Not Considered a Defect

The following are generally not considered manufacturing or printing defects:

  • Slight print-placement differences

  • Minor color differences

  • Differences caused by screen or monitor settings

  • Natural garment texture

  • Small variations between garment batches

  • Slight differences between mockups and physical products

  • Wrinkles caused by shipping

  • Normal print texture

  • Minor sizing variation within the manufacturer’s tolerance

  • Customer-supplied low-resolution artwork

  • Damage caused by washing or drying

  • Damage caused by bleach, fabric softener, high heat, or direct ironing

  • Normal wear and tear

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Print Placement and Color Variations

Product mockups are digital representations and are provided for general reference.

The final product may vary slightly in:

  • Color

  • Scale

  • Print location

  • Texture

  • Garment shade

  • Design proportions

Print placement may also appear different across garment sizes because larger and smaller shirts have different printable areas.

Reasonable production variations are not considered defects.

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Customer-Supplied Artwork

Customers are responsible for reviewing the quality of artwork submitted for printing.

Low-resolution, blurry, pixelated, compressed, or improperly prepared files may affect the final result.

If JR3AM Studios warns a customer about artwork quality and the customer still requests production, the resulting print quality may not qualify for a refund or free replacement.

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Return Authorization

Do not mail a product back without contacting JR3AM Studios first.

Unauthorized returns may be refused or returned to the sender.

If a return is approved, return instructions will be provided by email.

Approved merchandise must be returned:

  • Unworn

  • Unwashed

  • Unaltered

  • Free from stains, odors, pet hair, smoke, and damage

  • In its original condition

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Return Shipping Costs

If JR3AM Studios confirms that an incorrect or defective item was sent, we will determine whether return shipping is required.

For any discretionary return that we approve, the customer may be responsible for return shipping costs.

Original shipping charges are generally nonrefundable.

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Refund Processing

Approved refunds are issued to the original payment method.

After a refund is submitted, processing times depend on the bank, card issuer, or payment provider.

JR3AM Studios does not control how long a financial institution takes to post a refund.

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Refused Returns

Returns may be refused when:

  • The return was not authorized

  • The claim was submitted after the reporting period

  • The item has been worn

  • The item has been washed

  • The item has been altered

  • The item has been damaged after delivery

  • The product was customized correctly

  • The issue resulted from customer-submitted information

  • The product shows signs of misuse or improper care

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Contact Information

For shipping, order, return, or exchange questions, contact:

JR3AM Studios
Email: admin@jr3amstudios.com
Phone: (408) 401-0199

Include your order number in all order-related messages.

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